Excellence defines who we are. It is evident in our team, our communications, and most importantly, in our products. Should your item not meet expectations, we will partner with you to achieve the highest standards of performance.
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ENGINEERING
Nobis is renowned for its exceptional engineering, merging cutting-edge technology with timeless design. Every piece is meticulously crafted to offer unparalleled performance, durability, and comfort.
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SUSTAINABILITY
Nobis is committed to sustainability, integrating eco-friendly practices into every aspect of its production. From responsibly sourced materials to energy-efficient manufacturing processes, Nobis prioritizes the environment without compromising on quality and style.
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NEXT BY NOBIS
Next by Nobis is a peer-to-peer resale platform that extends the lifespan of Nobis jackets. It enables users to buy and sell pre-loved Nobis jackets, fostering sustainability by reducing waste and offering high-quality outerwear at accessible prices.
FREQUENTLY ASKED QUESTIONS
What is your return policy?
Please expect your refund to be issued 7-14 days after your returned order has been received.
Final sale items are not eligible for online or in-store return, refund or exchange. Final sale items include sale items, collaboration products, limited edition products, and promotional products.
To be eligible for a complimentary return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the original tags attached.
What is eligible for warranty claims?
Nobis outerwear products are fully warranted against defects in materials and workmanship for the reasonable lifetime of the product.
Original Proof of Purchase with date, and product details legible must be provided and all interior garment tags must be attached.
Please note only Nobis products purchased from authorized Nobis retailers listed on our website, purchased at regular price are eligible for warranty claims. Nobis products purchased as legacy, final sale, or through a special offer, discount or event can be serviced with a charge.
Warranty is non-transferable.
What is not eligible warranty claims?
Warranty services do not include damage due to accidents, improper care, negligence, or normal wear and tear.
Lost or misplaced trims, belts, hoods or liners are not eligible for warranty, however a replacement can be ordered with an aligning fee, so long as the style is still in production.
Please note that dry cleaning, altering or modifying your outerwear will void the warranty.
What warranty resolutions are offered?
In the rare event the product has failed due to a manufacturing defect or component failure, we will repair the product without charge for the service. Customers are responsible for shipping items to Nobis, and Nobis will cover return shipping costs.
We may replace the item at our discretion if the cost of services needed are greater than retail value of the item.
If the exact style is no longer available, a product of equal value and styling will be provided as determined by our team.
How do I care for my Nobis?
Nobis outerwear is designed to embrace the elements, and your home washing machine and dryer.
First unzip and remove the fur trims and empty the pockets. Fully zip up the parka and close the front placket. Keep your Nobis jacket face out and wash on delicate, cool setting with gentle detergent.
To dry your jacket, remove it from the washer and turn it inside out. Keep the zipper and placket fully closed. Dry on delicate or cool cycle in a tumble dryer. You may add in clean tennis balls or dryer balls to help the down distribute evenly and prevent clumps from forming.
We don't suggest dry cleaning as the process may damage the fabric.
Always ensure your jacket is completely dry before use. The down must be completely dry to provide proper warmth and functionality.
For storage between seasons, we recommend storing your jacket in a dry, cool place away from direct sunlight.