SHIPPING

Enjoy complimentary Standard shipping on all orders. All addresses within the United States use UPS delivery. Please note that we do not ship to PO boxes or freight forwarding companies (containers).

A NOTE ON COVID-19

IMPORTANT NOTICE: Orders placed between April 10 and April 30, 2020 during our COVID-19 Relief Fundraising Campaign will be strictly subject to exchange only terms within 30 days of receipt. In an effort to raise much needed funds for local hospitals and organizations working to bring relief to front line workers, Nobis is donating 100% of your pre-tax purchase to charity and therefore we are not able to offer refunds or returns on these purchases. Thank you for helping us support the fight.

Standard Return Policy Resumes May 1st

While we do our utmost to serve our customers to the highest delivery standard possible, please be patient as UPS is experiencing unprecedented delivery challenges. As a safety precaution for our employees and partners, all return packages will be handled seven days after receipt. We continue to navigate this situation together as a community and in order to give everyone the time they need to focus on their health and safety, our return policy will be extended to 60 days. Thank you for your patience and understanding, we will get through this together.

STANDARD SHIPPING

Please allow 3-6 business days for delivery of your order.

EXPRESS SHIPPING

Please allow 2-3 business days for delivery of your order.

PLEASE NOTE:

Please allow 1-2 business days for your order to be processed, before it is dispatched by UPS. Delivery timelines commence up to two business days following the date of purchase.

All orders are processed and delivered Monday through Friday, excluding holidays.

Some rural addresses may take longer for delivery.

STANDARD RETURN POLICY

Complimentary return labels are provided within 30 days of your purchase for all items in original condition and packaging. To initiate a return please email (info@nobis.com) with the product information, order reference and reason for the return.

Orders may be cancelled before they are processed, typically within 24 hours, once an order has been sent for fulfillment it can not be cancelled and a return must be initiated.



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